Shipping policy

Shipping Policy

Thank you for shopping with CHO1SEN. Please review our shipping details below before placing an order.

🧵 Made-to-Order Production

Most of our items are made to order, including custom and memorial designs.

⏱️ Production Time:

Typically 2–7 business days before shipping
During high-volume periods, production may take slightly longer

📦 Shipping Times

Once your order ships, estimated delivery times are:

🇺🇸 United States:

Standard shipping: 3–7 business days

🌍 International Orders:

Delivery times vary by destination and carrier
Customs processing may cause delays beyond our control

Shipping estimates are not guarantees.

🚚 Shipping Carriers

We ship using reputable carriers such as USPS, UPS, and FedEx, depending on the item and destination.

Tracking information will be emailed to you once your order ships 📬

🌍 International Shipping & Customs

International orders may be subject to:

Customs fees
Import duties
Taxes or VAT

These charges are the customer’s responsibility and are not included in the purchase price.

⚠️ Incorrect Addresses & Delivery Issues

Please ensure your shipping address is correct at checkout.

We are not responsible for delays or non-delivery due to incorrect or incomplete addresses
Orders returned due to address issues may require additional shipping fees to reship

📦 Lost or Damaged Packages

If your package arrives damaged or appears lost in transit:

📧 Contact us within 7 days of delivery
Include:

Order number
Photos (if damaged)

We will work with the carrier to resolve the issue and determine the best solution.

🕊️ Memorial & Limited-Run Items

Because many items are created for specific moments, people, or events, shipping timelines may vary slightly. We appreciate your patience and trust.